Terms and Conditions

PURCHASE CONDITIONS

1.    General Terms and Conditions

1.1.     Contract online

The contract between THE PROVIDER and the user for the purchase of its products will be concluded in writing, establishing the purpose, cause, price, termination thereof, and any of its contractual clauses, in accordance with the regulations cited above.

The products offered by THE PROVIDER are aimed at companies, entrepreneurs, and professionals. Therefore, we inform you that, under current legislation, an entrepreneur is any natural or legal person acting within the framework of their business or professional activity, whether public or private.

THE PROVIDER provides, in a clear and understandable manner, truthful and sufficient information about the characteristics of its products, in particular about their legal and economic conditions. That is why the products it offers for sale offer the maximum guarantee, both from a technical and legal point of view.

The online order service through the portal regulated in these Contractual Conditions allows the execution of these orders, in order to acquire the products displayed on the website http://silverdiez.com and is subject to the following particularities:

The delivery locations and shipping costs are as follows, without prejudice to the possibility of delivering to other locations, if there are users who request the purchase of goods, outside the aforementioned locations:

- Peninsular Spain: €4.85+VAT

- Balearic Islands: €10.56+VAT

- Canary Islands: €25.90

NOTE INFORMATION.

MAINLAND SPAIN: Shipping is free for purchases over €125 + VAT.

BALEARIC ISLANDS: Shipping is free for purchases over €200 + VAT.

CANARY ISLANDS: Shipping is free for purchases over €300.

1.2.    Prices and taxes

Taking into account the different tax regimes between Mainland Spain and the Canary Islands, we inform you of the following:

•          Due to their special tax regime, the geographical areas corresponding to the Canary Islands are considered non-EU territories. Therefore, purchases made by residents of these territories are exempt from paying VAT. Customs clearance costs and import taxes are not included in the price of the item or in the shipping price, and must be paid at destination by the recipient of the merchandise.

•          In sales to the Canary Islands, VAT will not be passed on. Under no circumstances will we be able to determine the amount of taxes payable by the customer upon receiving their order, since it will depend on the amount of the "I.G.I.C." and "Canary Islands customs". Therefore, customs fees and the amount of said tax are not included in the price.

·         All product prices on the website do not include VAT. This tax will be itemized at the end of the purchase process on the final invoice. The user will receive the invoice, with all the concepts to be charged itemized, duly, along with the delivery of the products. Discounts are not applied to the prices. They will be effective when we place your order and you will be informed of the final discounted amount.

1.3.     Order shipments

The delivery company is NACEX https://www.nacex.es

THE PROVIDER reserves the right to the right to modify, temporarily suspend or cancel the service at any time.

THE PROVIDER reserves the right to reject any purchases that do not pass the security controls established in its commerce systems.

With regard to shipments, the following circumstances must be taken into account: Payment methods and delivery times:

      I.        The payment methods will be those agreed between the parties, otherwise, a refund will be chosen, or the receipt will be charged to account, which will be stated on the same invoice.

    II.        THE PROVIDER guarantees the processing of the order and its delivery to the carrier in the shortest possible time, provided that the merchandise is in stock, except in the case of contingencies or force majeure.

   III.        Delivery times may vary. be altered by regional, local or national holidays.

   IV.        THE PROVIDER reserves the right to vary the type of shipment and the company by which the transport of the merchandise is carried out, as long as it does not cause obvious harm to the client. Under no circumstances will shipments be made to PO boxes.

    V.        Deliveries made in mainland Spain will arrive at their destination one to two business days after the delivery of the order by THE PROVIDER. For deliveries outside this territory, delivery times may vary.

   VI.        For deliveries during the Christmas period, the transport agency may be delayed due to shipping saturation at this time.

 VII.        Upon receiving the order, please review it in the presence of the carrier and verify that the number of packages received corresponds to the quantity indicated on the "Shipping Note," as well as their condition. If there are any anomalies, you must note them on the delivery note before signing it, and always in the presence of the carrier. Otherwise, THE PROVIDER will not assume any responsibility for the condition of the merchandise if the claim is made after receipt and delivery, once the delivery note confirming the condition of the goods has been signed.

1.4.    Contracting and registration procedure

Before contracting, the User will have at their disposal on the portal, the information regarding the procedures that must be followed for the conclusion of the contract for the sale of products. The steps that the user must follow are the following:

To register and place your order on our portal you must follow the following steps:

·         Create a new account, registering your data with the option of incorporating them into our database: Contact information, company name, representative if applicable, address, NIF, email.

·         Select the products in the that the user is interested in.

·         Add the selected products to the Shopping Cart, click on "Place Order" and complete the following information:

1.     Delivery Address

2.     Comments.

3.     Choose the Billing address (only if it is different from the Delivery address).

4.     Choose your payment method.

5.     Confirm order.

If for any reason THE PROVIDER does not accept your order, in the event that it does not comply with the wholesale purchase conditions, we will proceed to notify you immediately by means of a e-mail.

Customers can contact us with any suggestions or to modify their registration details or the details of the company they represent, please contact us at:

·         Email: info@silverdiez.com

For the During the online purchasing process, you will be asked for the information necessary to execute and control the order, including delivery address and payment method.

The billing information will be the information recorded in the customer's records. THE PROVIDER will not be liable for any errors in the information provided to us when placing your order. The customer must pay special attention when completing the forms, without prejudice to the possibility of correcting said information after completing the purchase.

If the customer enters incorrect information during the purchase process and its correction results in charges, THE PROVIDER reserves the right to charge the customer's account for said charges or even cancel the requested purchase.

Once delivery has been completed and payment for the merchandise has been made, the Contract will be deemed concluded between THE PROVIDER and its customer.

1.5.     Payment Methods

Payment for orders can be done in two ways:

·         Cash on Delivery

·         Current account debit

Customers who choose cash on delivery as a payment method must take the following requirements into account. In order to make a cash on delivery payment, the following conditions must be met:

-       It is essential that a good or merchandise be delivered. No payment for any service may be made by cash on delivery.

-       The buyer and the seller's representative (the carrier) must be present at the time of delivery of the product.

-       The customer must pay in cash: If the online buyer does not have coins or bills at the time of delivery, the carrier will not be able to deliver the product.

-       Deliver the complete online order, which will include the cost of the purchased item including VAT, the cost of home delivery by the carrier and the cost of the cash on delivery payment method.

For any complaints or suggestions, customers can contact:

·         Email: info@silverdiez.com

·         Calle Alcalde Pedro González, 2 Local 1 (28914 Leganés, Madrid), always accompanying a photocopy of your ID, or document proving the eentity it represents.

2.  Returns and exchanges of products

If after delivery, after reviewing the merchandise in detail, the customer notices any anomaly not attributable to the carrier, they must contact THE PROVIDER within 15 (fifteen) calendar days and explain the incident with all the details so that THE PROVIDER can resolve it as quickly as possible.

After this period of time, it will be understood that the client accepts it and will not give rise to any claim for incident.

The postal address for shipping the merchandise is as follows:

·         Email: info@silverdiez.com

·         Calle Alcalde Pedro González, 2 Local 1 (28914 Leganés, Madrid).

To manage the return, the customer must proceed according to the instructions indicated by THE PROVIDER in the document that will be attached to the invoice for this purpose, in order to avoid any loss or deterioration of the merchandise.